Re: EA app not launching

I’ve now got Origin back, which has now deleted the EA app. However, trying to play my games on here. My PC meets the requirements, I’ve literally done everything to try and get the sims and other games to work and all I get is a white loading screen. Which I’m a bit worried about. I’ve repaired the game. I’ve changed it to (windows play) etc. and it’s still not working. 

is there anyway anybody could help me. 
thank you in advance. 

I do apologise, the EA app doesn’t work at all. It comes up with the warning. I have tried, to get it to work. Have dealt with it and have done everything to try to get it to work. 

Origin now works, oddly enough. But trying to get on games. If I click on the app, go into my game library, and click on a game. Once the game tries to load, it’s a white loading screen and then it goes back to the origin app. That’s all that happens. I can’t play. Nor get the EA app to work. 

Yes it is. Thank you for this. I do apologise about all this trouble. 

@ghostwhite1997, you have nothing to apologise for. 🙂

I can see that you kinda have an odd-looking EA ID, with a lot of random letters and numbers. Is this intended? If not, could you please go to https://profile.ea.com > login with your EA account and see if you can change your EA ID to something more readable? It could be that this is causing these issues for you.

I’ve changed it and the app still isn’t working lovely. It keeps coming up with a crash report. 

This is the message that keeps coming up. Has been now for the past couple of days. 

Yes brand new, I’ve checked for updates and updated it. It’s still not working lovely. 
but thank you for all this. It’s an absolute bummer. 

I’ve uninstalled it and reinstalled it and it doesn’t seem to be launching at all. Keeps coming up with the exact same message 🤣. I have called directly to let them know. They didn’t know about anything. So they’re getting in touch with the rest of the team for it. I’ve literally done everything in the book. 🤦‍♀️

@ghostwhite1997, yeah it is really, really odd. Could you maybe check what the Windows 11 version & build is that you are running? You can check this by pressing the Windows logo button on your keyboard + the R button simultaneously > followed by typing "winver" (without the quotation marks) in the little Run window > and pressing the Enter button.

Yeah of course. It’s windows 11 version 21H2. I think. 

I’ve tried to do it all over again. The app is not working at all still. It’s definitely not my PC. As I’ve got into contact with the company I brought it from and it’s worked on others they’ve got. 🤦‍♀️ They’ve followed the same steps as I did and it worked for them. Just not on my PC. 

Hi it just says I gave Microsoft Defender Antivirus and Microsoft firewall. 

Hi hun, I’ve done that. Added the app/file into exclusions. It still isn’t working yet is trying too. Still keeps crashing. 

Hi hun, I’ve already done that. Added the app/file into the exclusions part. And it still keeps running into crashes. The app is trying to open. But keeps coming up with the same message. I do apologise about this. 

Hi, so the PC has allowed me to download two of them but the other one it will not let me at all. It's the ARM64. That will not download at all. But the other two were absolutely fine. I do not understand why it will not allow me to download the ARM64.

Still the exact same message. It will not open at all. Lovely. I've honestly tried everything, and it will not load what-so-ever.