Re: EA App not showing items purchased...

Gagea25
Hero
2 years ago
@whubble Have you used EA Error Reporter in the EA app?

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
EA_Solaire
Community Manager
2 years ago
Hi @whubble

Please check the order history on your account- are both purchases for these kits showing as completed, processing, or failed?
catloverplayer
Legend
2 years ago
@EA_Solaire I'm having the same issue. The link describes it. The App won't verify. I was using Origin for that and now it no longer works.

https://twitter.com/catloverplayer/status/1700299598831460827?s=19
holtai
2 years ago
I am having this exact same issue. Purchase is shown as completed on my order history but no reflection of this on the EA app. All I am able to do is attempt to purchase the kit again. On the Sims 4 in-game menu it shows I own the kit but whenever I try to use it in build mode it is shaded out saying I do not own the content. No option anywhere to download the kit that I have a receipt for. So frustrating! Just to clarify this is the "Modern Luxe" kit and this is my first issue trying to download kits.
holtai
2 years ago
@holtai Just wanted to add that I have repaired my game, unistalled EA app and reinstalled, signed out of my accounts numerous times and restarted my PC all to no avail.
EA_Solaire
Community Manager
2 years ago
@whubble @holtai @catloverplayer

Could you please run an Error Report with the steps here and attach your Report ID in this thread for me so we can investigate into this further?

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