Re: EA Desktop app crashes upon installation

@Spercte 

Can you try deleting the app and re-install it through the Xbox app? 

Yes, and its didnt help i got error messege. ☹️

Okay no sweat. Can you try a clean boot and then immediately try launching it as administrator once the PC loads back up? This can help us determine whether there's a program running in the background causing this.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

i try it but not good.. I see the ea desktop app to task maneger but noting happen.

Hi everyone,

I start installer its begin downloading, after that says installing when its came to finish just closing with no error.

And nothing installing or opening, i tried many solutions but nothing changed its keep closing and nothing happen.

Please help im working on it till yesterday.

Thank you.

I have the exact same issue. I tried running the installer as administrator too, but nothing helps. I can clearly see that it's running in the background somewhere because it's active in my task manager, but nothing actually happens no matter how long I let it run for. No pop-ups, no nothing. I tried several troubleshooting methods but nothing has worked so far. 

@Utku0Kaya 

You use the newest installer downloaded from here?

Did you tried to run the installer as Administrator?

@Utku0Kaya 

Try to use the MSI installer. (Link)

@holger1405 

I've tried this setup not installing that way too.

I getting error message its says 'your system has not modified.'

@Utku0Kaya 

Restart the computer > Try again.

Which anti-virus program do you use?

Was EA Desktop installed on this system before?

@Utku0Kaya 

Is "controlled folder access" of the defender activated?

You are not accessing EA Desktop over the xBox Game Pass?

Your "Download" folder the, the folder the normal and the MSI installer is in, is on the C: (System) drive?

• Press the Windows key and "R" at thee same time.
• Copy and paste %PROGRAMDATA% into the new window > hit ENTER.
• Look for a "EA Desktop" or an "Electronic Arts" > EA Desktop folder.
• If present, delete the folder > Reboot > Try the installation again.

@Utku0Kaya 

Set the UAC to maximum and try again over the xBox app.

@Utku0Kaya 

Please create a DxDiag in text file format and post it with your next reply.

Also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the launcer, copy the info to the clipboard, and save it to a text file.

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

@Holger1405

Hi,

I attached my files.

I read 1603 error code in the log files and i download vcredist all in one package install all of them but not fix my problem.

@Utku0Kaya 

The  installer crashes with a buffer overrun FAIL_FAST_FATAL_APP_EXIT_c0000409 exception.

That means the Windows Kernel detects the buffer overrun and shuts down the application (the game) immediately due to security reasons.

The "ucrtbase.dll" mentioned here has nothing to do with the problem itself, and it is a complicated error because there is no indication where it comes from.

1. Preform a full virus and malware scan of your system.
2. If you did not do it until now, preform a clean boot , disable your virus scanner and other security software as well as Afterburner or similar software if you use them, and test the Game in clean boot mode.
3. Hit Windows key and X.
   Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
   Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
   If errors are found, notify us. If no errors were found reaped steps 1 & 2.
   Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
   The system will start validating soon. If it throws an error, please list it here.
   After it reaches 100%, hit Windows key and X again.
   Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
   Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
   Post the message you receive at the end of the processes here.

@holger1405

I perform check health and sfc scan im attaching the results.

And i tried cleanboot, close my firewall and all security protections but unfortunely my problem contunies.

I send you DM can u read it?

@Utku0Kaya 

Please preform the Virus and malware scan.

You still use the MSI installer, right?

@Utku0Kaya 

Is Origin installed?

Try to install EA desktop in save mode, as described here.

@Utku0Kaya 

Yeah, that helps most of the time. 😉

Good that it works now. Have fun gaming!