Re: EA Games crash while no issues on other games

Tried all, didn't work. Any other solutions?

Hey @IamBenSwolo I'd recommend reaching out to your GPU manufacturer for further assistance as this error message is related to your GPU.

Darko 

Nothing helps. Your game launcher is trash. Im sick of my CPU load being 99% for no reason when having the EA app open and playing EA games. SAD

No it's not related to their GPU, because its happening on PS5 too, I cant play any EA games without them crashing every 5 minutes... THANK GOD, y'all have trials and I didnt had to waste money on them. When is this going to be fixed? Also, FIFA 22 and 23 both lag MASSIVELY on PS5.

Sounds like you are having issues with your console @CoachZeke, I've never had any issues with an EA game crashing on my PS5 or issues with lag.

What steps have you tried to improve your network and look into your console issues?

Darko 

People up in here with high end gaming rigs and PS5s and all you can do is think its our hardware. It's not. How could a PS5 possibly have any issues. EA launcher is just trash and only just recently came out of beta stage which is fair enough but here you are indicating it's our hardware and lack of trouble-shooting. Fact is if we can't just click on a game and have it boot instantly then why should we bother or have to do muck around trouble-shooting and file trickery. My flash new high end PC can play witcher 3 on steam and flight sim 2020 on xbox app and age of empires 4 but I can't play medal of honor allied assault a 20 year old game through ea play. I also can't play command and conquer. But it does let me play sim city 2014. Strange. 

I suggest to anyone to not bother with ea play launcher altogether for a good wee while until it's been updated further. Maybe it's because I am only doing $1 trial for the first month, maybe that's why. But I am not going to risk paying full price for any game on ea play launcher. If you are using game pass on xbox app, only bother with games that are not are not affliliated with EA (do not have the little ea play notation at the bottom of the tile) because I have no issues with those ones. Also you can go to GOG and simply buy ea games for quite cheap (on sale at present) and you will have no issues. I bought medal of honor allied assault to own for only $2.49 US and no issues whatsoever.

Perhaps the issue is do with some communication problem between EA and xbox. Googling this it just seems like they point the finger at each other.

I just wanted to add to this thread because I've been having similar issues trying to play EA play games on PC game pass. I tried Mirrors Edge Catalyst months ago and after a few minutes of the game running, it would just crash to my desktop with seemingly no errors or anything. Didn't care to bother with it much so I uninstalled it and moved on lol. I'm trying to play A Way Out now and I'm having the same exact issue again. I play games on PC game pass all the time. Only EA play games have this issue.

I'm trying to launch ANY game through the EA app and nothing launches. All games crash on startup. It's not my hardware. Your launcher needs serious work, sometimes the mouse cursor doesn't even line up in the launcher, but does with the rest of my desktop and every other app. Please address these issues and stop blaming hardware or the users.

My friend it seems like you don't understand yourself if it isn't happening on your PS5 you should that this software it might other's not all, I think you should know better, you worked at ea so why should have issues with your Console huh, always giving out fixes I wonder how u people just release games if it works at your end that's all, if it reaches world wide so problems rubbish 

@EA_Darko Regarding your post in this thread, it's not the GPU clock speed that's causing crashes. My 3090 is overclocked and it is not affecting EA games at all. What WAS causing crashes was my overclocked CPU. EA games stopped crashing once I reverted back to default CPU clock speeds. This was confirmed to resolve the issue by another member here who was also overclocking their CPU.  

Please edit your post, as GPU clock speeds aren't the issue (unless its a power draw issue, which in most cases is not, since other non-EA games run just fine) 

having the same issue, did everything u said to do, not a GPU issue just installed a brand new rtx 3050 and the issue remains. EA will forever produce dogmeat games with the only goal of cashing out

Same problem here

EVERY GAMES on EA crash, but it happen only with EA Games, i reinstalled windows properly, i updates BIOS, CPU, GPU , MotherBoard, i removed all the overclocking.

I Tested every single hardware component on my PC, doing TMP5 / Cleaning the windows with the cmd , Every single pilote is updated. 

Ea doesnt care about it, they just say : contact windows

If anyone has a solution please ... 

Ryzen 9 3900X

RTX 3080 FE

Corsaire Vengeance 3200Mhz 4x16go ( tried with 2x16 )

Game running on M2 Samsung EVO 500go

No, it isn't. The error is related to EA Games' network servers. EA Games has sold too many games for its own servers to handle, and this disables the games themselves. Sounds like a class action lawsuit to me.

Quit blaming everyones consoles when theres not problems with everyone elses launchers. EA has a problem and admit it needs looked into. stop guiding people to fix problems they arent having with their consoles and fix your launchers mr community manager 

Same on xbox

EA your garbage all of us are having the same problem yet you keep denying it, your a joke.

OK, HERE IS THE SOLUTION WHICH SOLVED BOTH ISSUES FOR MY SYSTEM ("getdeviceremovedreason" and no error crash using the EA App) I had with my brand-new PC I built within the last few days.

Here is my Build, BIOS and GPU Drivers with the most recent updates.   

Windows 11 Education 64-Bit 

MSI Z790 Tomahawk DDR4 

Intel i7-13700K 3.4Ghz 

Kingston Fury Beast 3600 MHZ (32GB *4 )128GB DDR4 (which is in the QVL List)

SAMSUNG 980 PRO SSD 1TB PCIe 4.0 NVMe Gen 4 Gaming (*2)

Thermaltake ToughPower 1000W 

As you can see, excellent, recent and solid components, no reason to have any issues whatsoever. 

As mentioned, I got both DirectX error messages "getdeviceremovedreason," which would crash the game to desktop, and the regular crash to desktop with no error whatsoever. It would happen to all games played through the EA App, which led me to believe it was an issue with the App, but it was not. And once it completely crashed my system and restarted it (which was concerning since it was brand new). When the crash rebooted my PC, the red light on my MSI motherboard remained on conspicuously long; upon review, that was the DRAM light, which would indicate something was wrong with the memory. 

I went in the BIOS and realized the XMP Profile for both channels was on. I made sure it was off and went into the settings to make sure it said XMP: Disabled. I rebooted the PC and it has not happened in 2 days now. 

TL;DR

DISABLE any XMP utility or anything that would modify the memory settings/speed of your RAM. The EA App does not handle it correctly and crashes the App to the desktop without justification. 

Hope this fixes the issue for a lot of people cause it was so frustrating building a brand-new pc and being able to game for a max of 10-15 minutes before the game crashes for no logical reason. 

I have a PC I built this year latest gen intel CPU, 64gb of RAM, a 3070, the best piece of hardware I've been lucky enough to have by far, and I've been having the same issues as ya'll, any game on EA Play app starts up has a black screen and then immediately crashes with no error messages.

I wanted disabling XMP utility to work but I already have all of this disabled when I checked my BIOS. 

I only have this problem when accessing games through the EA Play app. I can play Cyberpunk 2077 easily through Steam while streaming on Twitch. If was experiencing a hardware issue I'd imagine that 300 hours of gaming/streaming that I've done with that game would have brought any issues to light. But I can't play Dead Space 2 through EA Play.

EA needs to get their sh!t together (they wont).

Still happening.. bought FC 24 on Steam because they actually offered a discount on it... played it earlier today with no issue. Quit the game and came back 5 hours later to play again and;

1. The EA app would not let me start the game from there because the game was originally opened from a 3rd party program (Steam)

2. Game was not even opening from Steam and the EA app gave me a message to "Enjoy  the Game" and then a second message showed up saying "The Game is Already Running" when it was not at all

3. Followed all troubleshooting suggestions: Cleared download cache in Steam, Restarted Computer, Uninstalled Game and Reinstalled, Uninstalled and Reinstalled EA app

No change and now my game in Steam won't even download all the way... the EA app says that the Standard game is installed but I'm not able to start it through the EA app because I purchased it through Steam. I purchased it that way because Steam had a discounted price where the EA app still charges full price. So are you telling me that in order for me to play the game I have to purchase it at full price through EA even though Steam gave me a discount? If downloading it through the EA app makes it work then I will purchase it from you but at the price that I purchased it on Steam, not full price. Stop being cheap and fix your *. You're a large company that shouldn't have these issues at all you greedy *.

Edit: When I try to download and install it in the EA app it just sits on the "Preparing" message. It's been 30 minutes saying that and not doing anything.

I have 13000k I9 CPU, 64GB memory, 3060 RTX, and I am having the same problem with only EA games. Steam and Battlenet never fails. You need make an effort to fix this it's happens on multiple games on EA app, I now do no bother with EA games. During winter sales I avoided buyIng any EA games due to this Issue

High end PC here can't run 1 EA game sucks too cause I do enjoy the NFS franchise.

-Gigabyte RTX 4090

-32 GB Corsair 6400 DDR5

-E-ATX Z790 AORUS XTREME

-13900K Intel i9

I've ran in in a custom startup with bare bones and anything EA related still crashed. There is no way this is from a lack of system resources.