Forum Discussion

Rising Newcomer

Re: How to fix Error Code EC:10000 or EC:10500 in EA app?

I have just installed mods for the Sims4 (I used Vortex) and now whenever i try to launch my game it comes up with 'Login Failed' (Attached SS bellow). I have tried reseting my firewall, disabled all my mods, and i have looked through the EA help and cant find anything! A girl just wants to play her sims. Someone please help me!

1 Reply

EA_mplsnow
Community Manager
26 days ago
Hey rivermay,

If you haven't already, please take a look at this page for some additional troubleshooting steps for the 10500 error code. Let us know if you're still experiencing this issue after, thanks!