Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
rivermay's avatar
rivermay
Rising Newcomer
1 month ago

I have just installed mods for the Sims4 (I used Vortex) and now whenever i try to launch my game it comes up with 'Login Failed' (Attached SS bellow). I have tried reseting my firewall, disabled all my mods, and i have looked through the EA help and cant find anything! A girl just wants to play her sims. Someone please help me!

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey rivermay​, 

    If you haven't already, please take a look at this page for some additional troubleshooting steps for the 10500 error code. Let us know if you're still experiencing this issue after, thanks! 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 1 hour ago
8,784 Posts

Recent Discussions