Re: How to Fix the "You don't have access" Error in EA app - '24

I have subscribe  MS Gamepass for some months.

After a recent update for the XBox App, the XBox App change my user account by different user name (under same email address).   And since then, the EA play seems to link with the changed XBox account and I cannot play EA games via the MS Gamepass anymore.  I cannot open the games I used to play in EA play anymore.  Can you help?

for example, when I continue to force xbox app to run FIFA23, it will open the EA play app.  After some loading time, a small window pop-up and show "You don't have access.  This title may have been downloaded to your device by another user who owns the game .  Log in to a different account or restart the app to try again" (see attached screenshot).  Certainly I had retry /start for both Xbox/ EA play App sometime but they still cannot solve my problem.

Thanks.

Exact same problem here. Downloaded and played Jedi Survivor yesterday. Today it doesn't show in library. Tried redownloading and get the "this title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again." Am definitely in the correct account and Gamepass membership is active and linked. Have tried restarting PC, App Recovery, logging out and back in, and the 'start downloading Apex Legends' trick, but nothing is helping.

I've submitted the following report through the EA app.

9c00d44e-c245-4938-a00a-9042fef58ebf

I have this exact same problem, I have last played it about 3 hours ago no problem but now when I launch it through the Xbox PC app, it says I don't have access to it for some reason. It also disappeared from my library in EA App even though it is still downloaded on my PC. This shouldn't even be problem about the Game Pass since our EA accounts have EA Play access and Jedi Survivor is an EA Play title now. What changed in the last couple of hours?

I can't launch the game and it is not in my EA library as well. Tried through the xbox app on PC, same issue. I have the game through PC gamepass. Please help. 

Same problem here. It tells me that the game is perhaps installed using another account, but I don't have another account. I've tried everything. I can't even reinstall it, it gives me some unknown problem.

I have played it about 8 hours ago.

I ran into the same issue as well, I have been playing Jedi Survivor for the last few days and wanted to carry on playing today, and also got the error saying that I do not have access to the game.

I checked my EA Play account and it still states that I have a membership through Xbox Game Pass. 

Edit: I checked my membership on the EA Play app as well, and it also shows that I have a membership through Xbox Game Pass.

Edit Part 2: I have also reported it via the EA Play App - 73b7654d-ac84-49cc-80ba-3a4a433eb7ae

Same issue, EA Play through XBOX Game Pass, was playing up to a few hours ago, now the game won't start, EA App says I don't have access to it, I can't add it to my library, there 's a problem with re-downloading it.

My EA Play titles got removed too from my EA Library, only bought ones remain.

No issues with accounts in XBOX Game Pass and EA Play, no issues with the link between them.

After clearing EA Apps' cache and trying to download the game, XBOX Game Pass doesn't recognize the game as installed and asks to re-install it, which fails from the EA App.

Contacted support from their chat, they acknowledged the issue and asked to keep looking here until it's resolved.

I would suggest everyone make a copy of their  saves files (C:\Users\[UserName]\Saved Games\Respawn\JediSurvivor\)

also i had fallen order installed prior to trying to install jedi survivor. was almost at the end of fallen order so thought id download survivor only to keep getting a download error after trying to prepare download, now fallen order has vanished from boss Xbox and ea library and wont let me play either games now. if i launch fallen order from start menu i just get this msg

I have EA Play subscription from Gamepass, but the games I used to play are now missing from my library. I also can't download new games as well. Have tried to clear cache, logout-login and uninstall and installed the app, still missing/gone. Already logged a report as well, here is report ID 2430a94d-c67f-45a6-9e4b-14448b7db250

The same here. Error that is installed on another user's account. I tried to reinstall, but the game won't download now

I have the same problem also. When I was playing the game, the game crash and now I cannot play it again because you don't have access error. I tried to download it again but it's always getting error.

Same issue, EA Play through XBOX Game Pass, was playing up to a few hours ago, now the game won't start, EA App says I don't have access to it, I can't add it to my library, there 's a problem with re-downloading it.

My EA Play titles got removed too from my EA Library, only bought ones remain.

No issues with accounts in XBOX Game Pass and EA Play, no issues with the link between them.

After clearing EA Apps' cache and trying to download the game, XBOX Game Pass doesn't recognize the game as installed and asks to re-install it, which fails from the EA App.

Contacted support from their chat, they acknowledged the issue and asked to keep looking here until it's resolved.

I would suggest everyone make a copy of their  saves files (C:\Users\[UserName]\Saved Games\Respawn\JediSurvivor\)

I have the exact same issue as @Cyberstyx . Sad!

Same issue as everyone else with Jedi Survivor (and all other gamepass games) gone from the library.

Sent a report via the EA app

7b7e5ea3-f95b-4143-9aa7-87a4f636ac6c

i also got that error starting today

Same problem here! One difference, though: I've started the game and needed to close before shoot 'continue' or anything else, just to restart the pc. But, when I've got back, the message 'you don't have permission' appears and the game just disappears from the EA library. Cannot play the game!!

Same thing, was playing JS: Fallen Order until a couple of hours ago, turned it off to watch the champions league match and now can't play anymore same error everyone is reporting, you better be prepared to refund gamepass if progress is lost.

And I just noticed this has apparently ben going for over 14 hours now, how is that "temporary".

Thanks all;  including prompt response from EA !  The problem fixed by EA for me.  I just restart XBOX App this morning and play EA games.  EA play app was launched and automatically rescanned the games installed and they are available now.

RESOLVED Outage Apr. 30 - May 1, 2024. "You Don't Have Access" Error in EA app.

Hi everyone,

Thanks for your reports.

Our teams have shared that the services are showing signs of recovery. This should mean that the "You don't have access" error when trying to launch games through EA Play (Pro) for PC EA app, Xbox Game Pass Ultimate x EA Play (XGPU), or games bought via PC EA app, Steam, or Epic, has been fixed.

Could you please try logging out of the EA app and Xbox app for PC, closing it, then logging back in to see if the games appear and launch without errors? If not, give an EA app App Recovery (👈 it's a hyperlink) a shot and try again.

Let us know how it goes.

Thank you.

If you're still having trouble, reply here and include the following info:

IMPORTANT: Please share an EA app Error Reporter ID here in the thread:

IMPORTANT: How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.):

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using (click here on how to see this):

If Mac, what version of macOS are you using (click here on how to see this):

Timestamp when the issue first occurred (date/time):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

 they fixed the problem

Thanks. It is fixed!

Reporter ID: cb0332c9-d56f-44c3-b1c5-1d160d343383

I own the game through Steam

I play on PC, Windows 11

Noticed the error 2nd May 2024, 10.30pm GMT

EA App version: 13.188.0.5701 (82543-094e4ca80c)

still saying i down my game today lol

It's still not fixed for me.  I logged in and out of both apps, but that didn't change anything.

I'm using Windows 11.  The first time I noticed the problem was on May 1st.  My EA App version is 13.188.0.5701.

My EA App Error Reporter ID is 58e39153-743c-4c55-ab07-e30c665f496c.

I have tried reinstalling the EA.
Repairing the App and deleting cache. 
I have also had a chat with EA support and the person who assisted me told me to create a new topic.
I have also tried relinking my steam ID.  

In the past I have played it through my steam account and I have around 10 hours in game according to steam. I don't know what changed and why I cannot see it in my EA library anymore