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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Purchased Sims 4 add on, EA app on PC asks me to buy it again

Hey there @LegalyDa99,

In the EA App, if you go to your library and click the 3 dots at the upper right corner of The Sims 4 game tile and select Manage Add-Ons, are you seeing Cats & Dogs there available to download? 

3 Replies

  • 30061369's avatar
    30061369
    3 years ago
    @EA_Solaire I'm having this issue too, charged for the add-on and then do not see it in my collection to download. Asks me to purchase again when I pull up the add-on
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @30061369,

    There was a brief issue with the EA app yesterday which is now resolved- please clear the cache for the app following these steps then check if you're able to download your pack by clicking The Sims game tile, and going to Manage-> Manage Add-Ons. 

    Please keep me posted on this! 

  • Mr8MrsNordlie's avatar
    Mr8MrsNordlie
    2 years ago
    @EA_Solaire Just tried it again. Didn't work in the EA app. But it worked when I did it on windows, via the start menu. My problem is solved, thank you!

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