Solved
Redeem code freeze
Hello, I started using the EA app but there is a problem when trying to redeem code from inside app, after clicking the button "Redeem code", app freezes and then shows an error message. Please see...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there @ZaZoo_90,
If you're still having trouble getting this code redeemed, please try clearing the cache for the EA App with the steps here.
Let me know if you're still having trouble once you've tried this!
Hello @EA_Solaire ,
I tried clearing the cache, re-logging and restarting PC, re-installing the EA app but nothing fixed the issue.
I just recently installed EA app and this is the only thing not working for me.
After I press "Redeem code", loader (circle) appears for a second and then everything freezes and then after a minute, error message shows up as I uploaded in attachment.
Thankfully,
Milos
- EA_Solaire
- @EA_Solaire
I don't have code to redeem at the moment but will be planning on buying one in the near future, I already noticed this workaround and believe it will work but just want to report blocker bug I described in the EA app.
Your help is appreciated,
Milos- EA_Solaire
Gotchya, thanks for the details! We'll definitely be keeping an eye out for more reports on this issue 🙂
If you need assistance with anything else, don't hesitate to let me know!
Hello. I have a similar problem... after clicking "+ REDEEM CODE" in EA app on PC, the APP gets a little darker as if a window should pop up but this does not happen at this time. All of the app buttons are permanently inactive in this state. After a minute or so I get a pop up with ref. #timeout (screenshot clip attached).
When trying to redeem the code via the account management customer portal as you suggested to OP, the subpage that opens upon clicking "Redeem product code" is blank (screenshot clip attached).
- EA_Solaire
Hello @maxxximum82,
Have you tried clearing the cache yet for the EA App to clear this up?
If this hasn't worked for you, and the customer portal isn't loading either, I'd recommend you get in touch with the live support team so they can look into redeeming this code manually for you on your account. You can reach out to live support via Twitter or Facebook for help on this.
