Forum Discussion

2 years ago

Redeemed a FC24 game code but not in library

Hi, I have redeemed a game code for FC24 on my account which got approved. I then started to download the game which stayed on preparing to download for over an hour. i therefore decided to cancel t...

bug

mac

ANTEJKIGNEN

Seasoned Novice

2 years ago

Had the same problem, I found this and it worked!

- Top left in the EA app, click the three lines
- Click 'Go Offline'
- Wait for it to disconnect
- Click the three lines again and click 'Go Online' (I restarted app)
- Wait for it to reconnect
- The products should now show as 'download'

I really hope this works for you too!

mateoxx90

2 years ago

@ANTEJKIGNEN Any advise because it is not working for me...

EA_Leeuw
Community Manager
2 years ago
Hi all,

If it's about Newly Purchased The Sims 4 DLCs not appearing in the EA app, please report it here 👉 link.

If it is about other Newly Purchased Games/DLCs Not Showing in EA app Library Since Nov. 24, 2023, please report it here 👉 link.

If it is about other Previously Owned Games/DLCs Missing from EA app Library Since Nov. 15, 2023, please report it here 👉 link.

Thank you.

I will close this thread.