Forum Discussion

cpooney's avatar
3 years ago
Solved

Redeemed code not appearing in my EA app library

EA app wont show me the game i redeemed ( Star wars fallen order ) and I've tried resetting my cache, I've reinstalled the app, I've updated the app, I've restarted my computer but nothing is working. the ea app crashed after i redeemed it and wouldn't let me log on for a while but the code still has been redeemed  as i tried again, I've basically been scammed

[CM - Edited title for clarity and to remove ALL CAPS]

  • I got the game after using the live chat. If you want to know how to get to live chat use this.

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

14 Replies

  • Soasai's avatar
    Soasai
    3 years ago

    same problem today but with FIFA 23. EA app is absolutely useless!! They should learn from Steam!!!!

  • I just got in touch on the live chat with one of their agents. Managed to sort it out for me in five minutes. Game is downloading now. Hope you guys get it sorted. Would recommend doing what I did! 

  • I got the game after using the live chat. If you want to know how to get to live chat use this.

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

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