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cpooney's avatar
cpooney
3 years ago
Solved

Redeemed code not appearing in my EA app library

EA app wont show me the game i redeemed ( Star wars fallen order ) and I've tried resetting my cache, I've reinstalled the app, I've updated the app, I've restarted my computer but nothing is working...
bug
mac
pc
  • RonyTose's avatar
    RonyTose
    2 years ago

    I got the game after using the live chat. If you want to know how to get to live chat use this.

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat.

hakbunni's avatar
hakbunni
2 years ago

Exact same problem here. Totally the same as you guys. I am wondering how long this will take? I just got back from work and tried it and still it's not working. 

Soasai's avatar
Soasai
2 years ago

same problem today but with FIFA 23. EA app is absolutely useless!! They should learn from Steam!!!!

  • hakbunni's avatar
    hakbunni
    2 years ago

    I just got in touch on the live chat with one of their agents. Managed to sort it out for me in five minutes. Game is downloading now. Hope you guys get it sorted. Would recommend doing what I did! 

    • RonyTose's avatar
      RonyTose
      2 years ago
      @hakbunni how do you get to a live chat with an agent?
      • RonyTose's avatar
        RonyTose
        2 years ago

        I got the game after using the live chat. If you want to know how to get to live chat use this.

        You can contact our live support at help.ea.com.  

        To  speak with a chat adviser:

        Click on your product Origin

        Then select 'PC

        Manage my Account'

        Can't log in

        Finally, you can choose to begin a chat.

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