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NezroMightyroc's avatar
NezroMightyroc
Seasoned Novice
2 years ago

Refund content not re-purchasable

About a month ago I purchased some Sims 3 expansions through the EA app but refunded them due to some last minute financial problems. However, despite the successful refund, It says I still own and can download the content but it's not usable. If purchasing the content is required to re-access it then I would like to but there is no option to do so.

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @NezroMightyroc Please get in touch with our support team for further assistance. The team will check your refund status to make sure that everything has been deactivated correctly. 

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