Refuting the Wrongful Bans on Fair Players by Apex
Dear Apex Officials and Community Members,
As a long-term fair player of Apex, I am compelled to strongly refute the wrongful bans recently imposed on myself and many other similar players. Below is my personal experience and an objective feedback regarding the ban system as a whole:
1. Wrongful Ban and Ineffective Appeals
During the two months of my wrongful ban, I submitted over ten appeals but never once did a human customer service representative intervene to help resolve my issue. All responses were automated template emails stating my appeals were rejected, leaving me unable to properly appeal or defend myself.
2. Unclear Ban Reasons Contradicting Real In-Game Performance
I have never understood the specific reasons behind Apex’s ban. A very low KDA usually reflects a player's true skill and performance. My account shows no abnormal KDA or unusual shifts in ranked points, which is clearly inconsistent with the reasons given for the ban.
3. Severe Deficiencies in Apex’s Anti-Cheat System
Apex’s anti-cheat system has consistently disappointed players. Actual cheaters are still able to use rapid-fire Sentinel sniper rifles and unrealistically fast movement speeds. The anti-cheat system fails to perform timely bans and often can’t even manage second-time bans, severely degrading the game environment.
4. Troubling Loopholes in the Store and Currency System
The store and currency system in Apex is fraught with loopholes such as black market gold, illegal gifting, platinum, and even negative in-game currency balances. I have personally spent nearly $1000, yet I observed accounts with tens of thousands in negative currency that remain unbanned. I would like to ask, why is this allowed?
5. Crisis of Trust in Automated Responses
The most ridiculous part is that Apex’s email replies consistently assert that after their review, it was confirmed I used illegal software. Given the currency system anomalies, inability to immediately ban cheaters, and frequent DDoS attacks causing normal players to be kicked from matches, it is hard to trust that their technology would never wrongly ban a fair player like me.
In conclusion, I urge Apex officials to seriously review their anti-cheat system and appeal process to reduce wrongful bans on fair players, increase effectiveness in combating real cheats, and improve player experience and trust overall. I hope the company can promptly and fairly resolve unjust bans on myself and others.
Thank you all for your attention!
(CM: Edited to remove additional language. Please post in the language of the board.)
