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ashleypopay's avatar
ashleypopay
2 years ago
Solved

[RESOLVED] - Cannot download The Sims 4

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 21.08.23 11:30
Summarize your bug I am trying to download The Sims 4 but it keeps saying “There’s a problem with your download. Something went wrong during your download. Give us a few minutes, then try again”. This has been happening for about an hour. I have tried reinstalling the EA app and other suggestions from the online forums but nothing is working. Is anyone able to help? Thank you.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By trying to download The Sims 4
What happens when the bug occurs? An error message appears
What do you expect to see? The game to download

‌

Error with downloading The Sims 4

UPDATE: Currently seems to download, but once downloaded the game goes back to saying “update” in an endless loop.

CM Edit: Updated thread title. 

UPDATE: the game now downloads and plays for me - if you’re still seeing the update button, clearing your cache may resolve the issue.

bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hey all,

    This issue should be resolved at this time. If you're still running into issues with The Sims 4 currently please fully restart the EA app and try your download again.

    Thank you for your patience while this was addressed.

    Update: If you're still seeing the "Update Required" message after the fix for this went live about 30 minutes ago please try clearing the EA app cache and let me know if that doesn't resolve the issue.

    Update: Please see additional steps here if you're still seeing the Update Required messaging.

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  • 4rkhc8tkh0o9's avatar
    4rkhc8tkh0o9
    2 years ago

    This eventually fixed itself.  Not sure what happened, but when I logged in later and opened the game, it worked.  Weird.

  • Midnight9746's avatar
    Midnight9746
    Hero
    2 years ago

    @EA_Cade Hey, some players are still having an issue. I'm not sure if its still being worked on or not, but just wanted to let you know.

  • Ninkerbell19's avatar
    Ninkerbell19
    2 years ago

    I spoke to EA support earlier because I still can’t download my game (currently says preparing and has done for 20 minutes or more) 🙄.. according to them the issue is still ongoing and they’re still working on it 😒

    I’ll include a screenshot of the email they sent me where it says that it’s still an issue. 

  • xX-ToneyStark-X's avatar
    xX-ToneyStark-X
    2 years ago

    EA APP CLEAR CACHE DOES NOT WORK 100 %
    UN-INSTALL + INSTALL DOESNT WORK 100 % ( GAME ONLY )
    UN-INSTALL + INSTALL DOESNT WORK 100 % ( EA APP ONLY )
    UN-INSTALL + INSTALL DOESNT WORK 100 % ( ALL )
    P.S.:
    im not willing to Re-Install Windows Because of UN-HANDLED EA ERRORS and Face Tramendeous DATA LOSS Because of That !

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi everyone, 

    It looks like there have been no new reports regarding the issue in some time. 

    We're checking if some of you are still experiencing the issue, or if it has been resolved for you?

    *Note that it is about the issue that was originally reported in this thread, no other The Sims 4 x EA app-related issues.

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