Forum Discussion

UPC0MING's avatar
UPC0MING
3 years ago
Solved

[RESOLVED] - Unable to launch games from EA app library (4/13/23)

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 13/04/2023
Summarize your bug I have been playing the game for years and now suddenly EA app wants me to purchase the game and now it said I cannot even buy it even though I own the game.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? EA app cannot launch the game
What happens when the bug occurs? YOu can't, it just wouldn't let me play the game. I got this game since 2016
What do you expect to see? I cannot launch the game

‌


Hi guys, 

Anyone else is having the same issue? I was playing Battlefield 1 earlier today just fine then evening come I wanted to play again first it show that I need to purchase the game to play.
Then I restart the EA app and now it said Not Available for purchase. 

This is ridiculous, EA budget is huge how come they let this silly bug even occur? 

[CM - updating thread title for clarity and visibility]

bug
mac
pc
  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey everyone, 


    This should be recovering now. If you're still having any trouble seeing or launching your games, please try restarting the EA app and see if that helps. 

    If you're still having trouble after that, give the app recovery a shot. For more info on how to use it check out this article on the EA Help website. 

    Please let me know if you're still running into the same issues after that. Thanks! 

64 Replies

Show More
  • itskachhh's avatar
    itskachhh
    3 years ago
    @EA_Kent While I have my game visible in the library, it fails to launch and has been an issue over the past 2 months. I have tried everything and the last time, contacting EA support directly, the only answer I could get was to wait until this is fixed without any time estimate given. I find this unacceptable and as understanding as I try to be, the lack of transparency is really making it difficult. If this is such a large issue, why could it not be possible to let Windows users use Origin again until the EA app is working properly?

    a9514558-5321-4abc-99bc-8f30abef3341
  • 139594's avatar
    139594
    3 years ago

    Unfortunately I am still having this issue. Yesterday I couldn´t see any games in my library, but when I updated the EA app the problem disappeared. Today it happened again though and nothing helps. Not restarting the app, not the app recovery and there is no new version to update to. I would really appreciate if this problem could be solved definitively. As a note, yesterday and today both, the problem started when I tried to run a game (Mass Effect Legendary edition) directly without starting the EA app first, since the app should and usually does start automatically then too.

  • Butthrax's avatar
    Butthrax
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) 8f8671f8-b703-43fe-ba00-425aed2facfd
    Which client functionality are you experiencing this bug with? Viewing Library/Launching Games
    When did this happen? (dd.mm.yy hh:mm) 16.04.23 09:00 AM
    Summarize your bug Can't view library. Can't launch any games I own. Was working fine yesterday.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try to view library...
    What happens when the bug occurs? Library never loads.
    What do you expect to see? Tiled list of my games.

    Can't see my library. Repairing the app fails and throws an error. Can't even uninstall the app, that just hangs without succeeding or throwing. App recovery cache clearing does not help. Logoff/login does not help.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

    Since this thread was created to collect reports during a temporary issue with the EA app, and those issues have been resolved, we will now close the thread.

    If you still have the same or a similar problem, we recommend that you create a new thread for this or search for and reply in another thread that deals with the same problem you are experiencing.

    A few examples:

    Thank you!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,856 PostsLatest Activity: 14 days ago