Forum Discussion

3 years ago

Solved

Says There Is No Account Under My Email Adress

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Says my account does not exist so I can't log in Which client functionality are you expe...

bug

mac

EA_Aljo
3 years ago
Hi there, @0u0w1ut6gvt2

It sounds like you're logging in to the wrong account. The account you're posting with appears to be new as well so if that's the one you're logging in with, it wouldn't be showing any games you have on your main account. An advisor should be able to track this down for you. It's not something we can help with over Answers HQ so you'll need to contact support again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo

Community Manager

3 years ago

Hi there, @0u0w1ut6gvt2

It sounds like you're logging in to the wrong account. The account you're posting with appears to be new as well so if that's the one you're logging in with, it wouldn't be showing any games you have on your main account. An advisor should be able to track this down for you. It's not something we can help with over Answers HQ so you'll need to contact support again. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

0u0w1ut6gvt2
3 years ago
Yes, I just made this account so I could post something. I know exactly everything about my Origin account and all of the information but when I put it into EA log in it says it doesn't exist. Should I still contact that email? Was I supposed to make an EA account while Origin was still running so I could link them or are they the same thing?
- EA_Aljo
  Community Manager
  3 years ago
  @0u0w1ut6gvt2
  
  You should contact support so they can look up your main account and take you through the verification process. Thanks!