Sims 3 expansion won't download
We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons. SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've be...
Forum Discussion
i have this issue with pets and island paradise. ive emailed and done every single thing asked of me to troubleshoot it, no dice. the successfully installed packs are university, supernatural, seasons, late night, and generations. i pretty consistently see people complain about pets but sometimes it seems random. very very annoying, i just have a new computer and have owned all these packs for many years. im going to try origin tmrw but i actually recall having an issue like this on origin, just cannot remember how i fixed it.
I'm having this same issue, and EA sent me back to these forums. They make it impossible to get help, don't they?
- EA_Cade
Community Manager
Hey all,
We're looking into this issue at the moment, if you're currently getting the error where certain DLC is not installing, could you provide the following information please to assist us:
- Your EA ID
- What content is not installing
- An EA Error Report ID Number
Thanks!
Hello,
About half of my The Sims 3 expansion packs are not downloading. They're stuck on pending indefinitely, with no error message.
EA ID: PockyRulez
Content Not Installing: The Sims 3 Pets, The Sims 3 University Life, The Sims 3: Showtime, The Sims 3 Island Living, The Sims 3 Into the Future
EA Error Report: ce53d5a0-9fac-4888-a83a-30f4ba50370b
Thank you!
Happy to provide info if it means EA will help me and everyone else on this thread
You asked for the following. My info is bolded next to the requested information below.
- Your EA ID -- My EA ID is BANANABANSHEES
- What content is not installing SIMS 3 PETS IS NOT INSTALLING
- An EA Error Report ID Number
5da83765-44a4-4b59-b718-ecf9bf599e9a
Please provide assistance on how to resolve the game, rather than a new parallel support system to contact. I have been getting the run-around from EA support for weeks.
- Your EA ID:
MisterMurre - What content is not installing:
- The Sims 3 Island Paradise
- The Sims 3 Pets
- The Sims 3 Showtime
- The Sims 3 University Life - An EA Error Report ID Number:
5fa8e7d2-b42b-4867-a201-0ffd5a2b1dc0
- EA_Cade
Hey all,
Thanks for the Error ID's you've provided, they are super helpful in these scenarios.
At this time we've got this issue under investigation and I'll provide any updates we get in this thread.
Thanks!
- Your EA ID:
