Sims 3 expansion won't download
We are having this problem in February 2023 - with only the Pets and Into the Future Add-ons. SIms3 base game plus 9 other add-ons install correctly, just not Pets and Into the Future. We've be...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi @MadeByCoffee,
I've merged your post in with the current main thread on this issue- this is currently being looked into, could you please provide the information requested in the post above yours?
I have provided all the info I have been asked for, and I am still receiving the run-around from customer service after opening a case weeks ago. 10 minutes ago, I just got another form email telling me to go to the forums for help with this issue, even though we're all on this forum asking for help. I'm tagging you both and providing my info again for clarity:
- Your EA ID -- My EA ID is BANANABANSHEES
- What content is not installing SIMS 3 PETS IS NOT INSTALLING
- An EA Error Report ID Number
5da83765-44a4-4b59-b718-ecf9bf599e9a
Please assist. I know tech support is hard (it's my job at work too), but people have been reporting this issue for quite some time. I bought a new expansion and don't want to have yet another EA purchase that I can never play (this happened to me before with the game Remember Me. The case was marked "resolved" but I never got to play the game nor received a refund).
