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cutierose1234's avatar
cutierose1234
4 years ago

Sims 3 Expansions Not Downloading

Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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PennyShackley's avatar
PennyShackley
4 years ago

Hello,  please add me to this list. 

I have gotten almost every add-on i have ever gotten. Even that stupid green car, and the chocolate fountain. 

I cannot for the life of me get any expansion pack to download. 

I have tried both Origin and the new app.  It is like the files are not attached to the button.  

I downloaded 4 and some extras, everything worked great.  

Somewhere or someone, once told me that my files would be safer online, where I could access them anytime. That is why they started the portals. The portals have not done what they said. 

Penny

hippiejenni's avatar
hippiejenni
4 years ago

Hello all -

So I received the following message form EA Support this morning:  Not very helpful - but at least this is a known issue they are working on and none of us have gone crazy 🙂 

Thank you for contacting EA help. My name is Sudhanshu and I would assist you with your issue today.

I hope you are doing well. Having reviewed your email, I came to know that you are facing game launching/downloading issue. "SIMS 3" You do not need to worry, I'll surely do my best to help you with it.

Please let me share, most of the player reporting the same, It's a known issue and we are aware about it. I would like to inform you our developer team is working on it they will fix it soon.

I request please you wait for sometime.

I appreciate for your patience and understanding in this matter.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Thank you again for contacting EA Help.		 
  
     
     

Still need help? You can reach us on help.ea.com .

Sudhanshu K.
EA Help

  • PennyShackley's avatar
    PennyShackley
    4 years ago

    Hi, 

    Thank you so much for sharing.  

    I personally never heard back from them.  

    Thank you again.

    Penny

  • mietzelmum's avatar
    mietzelmum
    3 years ago
    @hippiejenni You received that message a month ago? I contacted EA help for almost 3 weeks before getting it this week. It doesn't seem like they're invested in fixing things.
    • hippiejenni's avatar
      hippiejenni
      3 years ago

      Yes!  And my game is up and running with all packs and CC -  had to do a cleaned reinstall for it.

      I moved the saves, sims, mods and CC into a separate folder then uninstalled the whole thing and the EA app making sure to shut the pc down after. And fully deleting the EA files from Documents and Programs.

      Then I reinstalled the EA app and let it update itself before attempting install.

      Then installed what it would allow (typically gets stuck on movie stuff for some reason)

      Loaded the game to let it build its directories, need to play it a bit to get things moving.

      Then shut down pc again, and then load it, go for the packs again.

      Once the packs dl'd I launched again, let it do its thing  started a family etc

      Then shut it all down again,copied my saves, sims, mods and CC into the new folder under documents and installed them with the launcher.

      Took forever!!!!  But, its all up and running now

      • opusp777's avatar
        opusp777
        3 years ago
        @hippiejenni EA really screwed up here. It almost makes me never want to play an EA game again, after all this hassle.

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