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cutierose1234's avatar
cutierose1234
4 years ago

Sims 3 Expansions Not Downloading

Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...
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hippiejenni's avatar
hippiejenni
4 years ago

Hello all -

So I received the following message form EA Support this morning:  Not very helpful - but at least this is a known issue they are working on and none of us have gone crazy 🙂 

Thank you for contacting EA help. My name is Sudhanshu and I would assist you with your issue today.

I hope you are doing well. Having reviewed your email, I came to know that you are facing game launching/downloading issue. "SIMS 3" You do not need to worry, I'll surely do my best to help you with it.

Please let me share, most of the player reporting the same, It's a known issue and we are aware about it. I would like to inform you our developer team is working on it they will fix it soon.

I request please you wait for sometime.

I appreciate for your patience and understanding in this matter.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Thank you again for contacting EA Help.		 
  
     
     

Still need help? You can reach us on help.ea.com .

Sudhanshu K.
EA Help

PennyShackley's avatar
PennyShackley
4 years ago

Hi, 

Thank you so much for sharing.  

I personally never heard back from them.  

Thank you again.

Penny

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