Forum Discussion
So, yeah. That did not work. I just submitted a survey for my experience with the EA App. At some point either later on tonight or tomorrow I will attempt to make contact with a customer service representative. I plan on asking for all of my registration/game codes for the packs I purchased. Hopefully, I can get my expansions that way. If anyone plays The Sims 3 more than I have (about a year) please let me know if that whole using "game codes" to download my expansions from the launcher/main menu is even a thing. Thank you!
I've been playing the sims 3 for over a decade; I lost touch with it a few years ago and I'm trying to get back into it. Had all the expansions purchased already and I'm only experiencing this issue with the new app. Never on Origin did I run into an issue like this, and even when there were bugs the staff were tentative and would help you with all of your issues almost immediately and you could even talk to them personally on the phone. This new EA App is ridiculous and it's been bug after bug with no resolutions. Over a year for a bug that won't let people download games??? The whole point of the goddamn app?? Lmao it's crazy, and they're allowing people to spend their money on things they can't even use. At least make them unpurchasable for the time being or give a notice saying there is a bug you're working on that may affect the purchase you're making! I'm sorry you wasted your birthday money on the expansions, and I hope they get this resolved soon for everyone's sake or we'll all be demanding refunds and I'm sure they wouldn't want that.