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leahmay74's avatar
leahmay74
Rising Adventurer
7 hours ago

Sims 3 won’t launch

The game was launching fine the night before. No windows updates. Won’t launch today. I get try later or its already running. Tried everything including disabling all mods and changing the sims 3 doc name to generate a new one. Reinstalled the app and cleared cache. Added the game to the antivirus in case it was a new windows security update but like I said there was no updates. The EA app has been acting up since march 2nd windows update. I had the black screen issue but I uninstalled the update and it was fine. Then the update force installed a day later and the game launched fine. It has been fine until today. 

crashing
pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    leahmay74​  Have you also tried restarting your computer?  If not, please do that first.

    Otherwise, please try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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