Forum Discussion

raeevx's avatar
2 years ago
Solved

sims 4 addon won't download

I bought the first pet stuff pack literally not too long ago. I've been trying to download it and it will not download. But also doesn't pop up anything, I should have the storage but if I don't you ...
  • EA_Solaire's avatar
    2 years ago

    Hey there @raeevx 

    Try the following steps and let me know if you're able to get your pack installed then:

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App
    • Try lowering your User Access Control Settings:
      • Close the EA app
      • Click the Windows button and type "UAC" in the search field
      • In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available
      • Click Okay the bottom of the window
      • Open the EA app client and try starting the download again

    Let me know how this works for you! 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 9 minutes ago
8,798 Posts