Hi everyone!!
I recently switched from Windows to Mac and am trying to access The Sims 4 DLC I originally purchased through Steam.
I fully understand that Steam purchases aren't transferable to the Mac version of The Sims 4, and I'm willing to repurchase the packs directly through EA.
However, I'm stuck in a situation where:
I've already contacted EA Support multiple times without a resolution. I was advised to try the website and unlink my Steam account, but I'm not comfortable unlinking because of the potential impact on my existing purchases. I was then told to contact Steam Support for a refund but my case does not meet their refund requirements.
Has anyone encountered this exact issue and found a resolution??
I'd really appreciate any advice from the community or an EA community manager. Thank you so much!!
Community ManagerHey Anonymous,
As you've mentioned, the general solution is to unlink your Steam and EA accounts, purchase the untransferable packs through the EA App, and then relink them. If you're uncomfortable with that process, I'm afraid there currently isn't an alternative to make those packs available for purchase again, which I understand isn't ideal.
I've merged your post with the current main thread for this topic. It may be worth taking a look to see if anything else has figured out another route that doesn't include unlinking accounts.
