Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Currently, using my game with minimal mods and CC, my Sims 4 has been showing the Cats and Dogs pack to be only available for windows ever since Origin migrated me to the new Mac EA application.

I have tried repairing the game, clearing my cache, and all of the other solutiions provided in other threads. However, I just keep seeing the attached image below when I click "manage Add-ons" on the EA app.

Please help!

I chatted with EA Help tonight and they were able to resolve my "Available on Windows" DLC issue - they did some magic, the DLC showed up, and I was able to install it! 

Hi, I recently bought a new computer. When i transferred all my data from my old pc to my new mac, all my information transferd as well as all my packs that i have bought except three. They refuse to downlod on my new mac but work fine on my pc. The packs are Fashion street kit, Jungle Adventure and Luxury Party Stuff. When i click manage add-ons in the EA app it says that the pacs are "Available on Windows" and thats it. What should I do?

I had this same issue with same packs last week and I got help from the chat. 

https://help.ea.com/fi/help-contact-us/?product=ea-account&category=manage-my-account&topic=login-ea-account 

I recently had to switch over to my Mac. On the EA app in "manage add-ons" it shows a few packs I own but can't download because it says "available on Windows. How can I download them?

Do you know what they exactly did to solve the problem? I contacted the support already twice and they said that they can’t do anything about it or don’t know how to help

Can i use my addons that are from steam and ea play on mac now that the ea app is on the mac

It says only for windows so im wondering if i need to buy them again 

so i already used a windows computer to link my ea account to steam, and i thought that would make it so i can download the packs from the bundle on my mac too with my ea app, but i cant and it says its only available on windows?? can i fix this? is there a workaround? or is it just impossible to download the packs on my mac?

i got this bundle a long time ago for free and i put it off for so long until i had a windows computer available and i really thought that would be it, why cant i download the packs on mac its so weird?? my account KNOWS i have them but i cant download them because theyre only available on windows????

i have so many other packs and i just want these to add to my collection. (if there is no solution i could buy them since theyre on sale but id rather not, so if there is a solution or workaround id very much appreciate it)