Forum Discussion
I am trying to download the sims on my HP laptop and even though i’ve cleared the cache, deleted and installed, it still won’t download onto my usb or device. What can i do about this?
- nyah96 months agoNewcomer
I am having the same issue but I am trying to update the sims 4. nothing I do is fixing the download, it stays loading between 0 and 1%.
- puzzlezaddict6 months agoHero+
a8msqou6bk60 nyah9 Please try uninstalling and reinstalling your 2015 and newer VC++ runtimes, which Sims 4 uses. Click Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall. Don't touch the older versions. You can download the newest runtimes directly from Microsoft:
https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device. Restart your computer after installing and before trying again to install the game.
- a8msqou6bk606 months agoRising Newcomer
I just tried this but it didn’t work:(. I’m using the ea app by extension in xbox app if that’s useful.
- Soar1ngH1gh6 months agoRising Newcomer
I also have this issue but with every game I try to download. I tried this fix step by step but nothing changed. It still gets stuck at 2%
- EA_Solaire6 months ago
Community Manager
Hey there,
Let's try the steps in the thread here, let me know if this clears up the issue for you.
- Soar1ngH1gh6 months agoRising Newcomer
sadly no, it keeps getting stuck on 2% and then I have to manually delete everything so it cancels it
- MorenaMamacita5 months agoSeasoned Newcomer
im going through the same thing ):
- naomibraxx6 months agoNewcomer
Every time i try to download my sims 4 game it gets stuck on 2% can someone help me
- AmysGamezPlayz5 months agoRising Novice
recently i havent been able to update my game no matter what. i did some digging and found out i had to delete the game so i did but there where some files in the delta category that just wouldn't go no matter what. then i find out there corrupted. i managed to find a way to delete them and all was well. now my sims 4 wont reinstall no matter what. its stuck at 2%. and every time i want to restart and delete the game and reinstall again i find out the files are corrupted again. can someone from ea or anyone please help me.
- Highwaytoryu4 months agoNewcomer
Whenever i try to download the sims 4 it gets **bleep** on 2% i tried to redownload the game and reinstall the ea app and clear cache but nothing works can anyone help me
- kitty5504 months agoSeasoned Newcomer
Bought some kits for the sims 4. Downloads normally take ten seconds for kits for me. the app will let me hit download and then with stutter between 2%, preparing. and causing an error. I've taken out mods, repaired the game, and uninstalled and reinstalled the app. I'm at a loss. I just want to play with the 4 new kits I bought.
- kitty5504 months agoSeasoned Newcomer
and I cleared the cache
- 3 months ago
Same
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