Sims 4 Downloading Issues
Please help, so I just bought a new game pack on the new EA app. The game pack I purchased is, "Dream Home Decorator" and I'm having issues with downloading it. It's telling me that it's preparing an...
Forum Discussion
Hi there, I'm also having this issue while downloading the "cottage" extension pack. I cleared disc space as much as possible including the Origin app, since I have been running everything fine with the new EA app. But it still is stuck on preparing time. I can close and re-open and still struggle. I had downloaded "island living" just fine only an hour earlier. Can anyone help?
EA_Solaire
Community Manager
Community ManagerHey there @SailorJupiterNB
If you're still having issues with the download, there are a few things to try:
- Cancel the download
- Completely shut down Origin/EA App
- Clear cache for Origin/ EA App
- Run Origin/EA App as an administrator
This should clear the problem up, but if not be sure to let me know!
Hi there, thanks so much for the response. Unfortunately, going through those methods didn’t work. Restarted my pc and tried again and still no luck.
Also, I re downloaded Origin to see if I can just install and run through there instead, but while the EA desktop app shows I do own Cottage Living, the origin app shows I still need to buy 😣
Hi I sent two responses but have not heard back. I am still unable to download cottage living. I’ve tried everything you mentioned but it doesn’t work. When trying to download on origin instead, it shows that I do not own it although i bought it on the EA app and it says I own it there.
- EA_Solaire
@SailorJupiterNB so sorry for the delay!
If Origin is showing that you no longer own the content, it sounds like we'd need live support to review your account a bit further and check what's going on there. Here on AHQ, we wouldn't have access to your account details to take a look.
You can reach out to live support through the help site here, or you can contact them via Facebook or Twitter as well if you prefer.
Okay will do! Thanks so much.
