Sims 4 Downloading Issues
Please help, so I just bought a new game pack on the new EA app. The game pack I purchased is, "Dream Home Decorator" and I'm having issues with downloading it. It's telling me that it's preparing an...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there @SailorJupiterNB
If you're still having issues with the download, there are a few things to try:
- Cancel the download
- Completely shut down Origin/EA App
- Clear cache for Origin/ EA App
- Run Origin/EA App as an administrator
This should clear the problem up, but if not be sure to let me know!
Hi I sent two responses but have not heard back. I am still unable to download cottage living. I’ve tried everything you mentioned but it doesn’t work. When trying to download on origin instead, it shows that I do not own it although i bought it on the EA app and it says I own it there.
- EA_Solaire
@SailorJupiterNB so sorry for the delay!
If Origin is showing that you no longer own the content, it sounds like we'd need live support to review your account a bit further and check what's going on there. Here on AHQ, we wouldn't have access to your account details to take a look.
You can reach out to live support through the help site here, or you can contact them via Facebook or Twitter as well if you prefer.
Okay will do! Thanks so much.
