Forum Discussion
puzzlezaddict
3 years agoHero+
@xEmma13x Is the Sims 4 data actually gone, or does the EA App simply not recognize it? Please check the next time this happens. Unless you changed the default install location, the game's program files are probably in one of these places:
C:\Program Files\Electronic Arts\The Sims 4
C:\Program Files (x86)\Orign Games\The Sims 4
If the Sims 4 folder is present, open the Game folder inside (if it exists), and the Bin folder inside that, and let me know whether you see TS4_x64. Please also let me know what antivirus you use, if any.
3 years ago
@puzzlezaddict Sorry to add. I'm not very computer savvy but when I search my computer for TS4_x64 it doesn't come up with anything?
- puzzlezaddict3 years agoHero+
@xEmma13x If there's no TS4_x64, that means Sims 4 isn't installed right now. Please let the EA App install it again and then see whether you can play.