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RubianSim's avatar
RubianSim
3 years ago

sims 4 updates requires 19 GB disk space

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 01.03.2023 17:00
Summarize your bug I'm unable to download the update for The Sims 4, which prevents me from playing the game. This issue has already been reported in The Sims 4 forum (https://answers.ea.com/t5/Technical-Issues-PC/Why-does-the-new-sims-4-update-take-19-GB-of-storage/m-p/12281822/highlight/false), but I'm reporting it again here because I think it's a bug in the EA App, not in the game itself. When I click the button in the EA App to update The Sims 4, I get a popup telling me that the update requires 19.90 GB of disk space and I only have ~400 MB disk space available. This is incorrect. I have ~12 GB of disk space available according to Windows File Explorer. But I also don't believe that the update really requires 19.90 GB of disk space. There seems to be an error in the amount of space being checked for. Please fix this issue by making the update check only for the amount of space that is really required for the update. In case it's relevant, I also want to mention that I hadn't updated or played the game since December 18, 2022. Maybe this issue is only happening because I had missed several updates during that time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Set up a test environment where the EA App and the game The Sims 4 are at the update status where they were on December 18, 2022. Also make sure there is less than 19 GB disk space available. Then open the EA App and attempt to update The Sims 4.
What happens when the bug occurs? A popup appears saying that there is not enough disk space. After closing the popup, the update stalls indefinitely at 5% progress.
What do you expect to see? I expect the game to be updated normally without issues. I also expect my 12 GB of free disk space to be enough to install updates to The Sims 4.

‌

I'm unable to download the update for The Sims 4, which prevents me from playing the game. This issue has already been reported in The Sims 4 forum (https://answers.ea.com/t5/Technical-Issues-PC/Why-does-the-new-sims-4-update-take-19-GB-of-storage/m-p/12281822/highlight/false), but I'm reporting it again here because I think it's a bug in the EA App, not in the game itself.

When I click the button in the EA App to update The Sims 4, I get a popup telling me that the update requires 19.90 GB of disk space and I only have ~400 MB disk space available. This is incorrect. I have ~12 GB of disk space available according to Windows File Explorer. But I also don't believe that the update really requires 19.90 GB of disk space. There seems to be an error in the amount of space being checked for. Please fix this issue by making the update check only for the amount of space that is really required for the update.

In case it's relevant, I also want to mention that I hadn't updated or played the game since December 18, 2022. Maybe this issue is only happening because I had missed several updates during that time.

bug
mac
pc

41 Replies

  • RubianSim's avatar
    RubianSim
    3 years ago

    I'm still having this issue.  I'm unable to update or play The Sims 4 because of this.  I have 12 GB of free disk space and I can't free up more space.  Also, it shouldn't be my responsibility to free up more space if the update doesn't actually need that much space.  This is clearly a bug in the EA App and should be fixed by EA.  How come I can't use the product that I've payed for?!

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @RubianSim 

    Freeing up the required amount of disk space should allow you to proceed, thanks.

  • Verona027's avatar
    Verona027
    Seasoned Newcomer
    3 years ago

    I am also currently having this issue and I don't think this is a helpful solution. Why does an update require 19 gigs of storage though? That's a huge amount. Is the latest update really this big?

  • purpleowl46's avatar
    purpleowl46
    3 years ago
    @EA_Barry That's not helpful at all? The game already takes up 19GB of space in my computer and now I need ANOTHER 19GB of storage to re-install in after EA changes their interface? I can't make that much space without uninstalling the sims completely and losing all of my save data. And I cannot back it up, because I cannot open the game until I have the space free. You see the issue???
  • littlesimstagra's avatar
    littlesimstagra
    3 years ago

    But why does the update require such a ridiculous amount of space? It's just as much as the game itself, which I can no longer play because I can't update the new platform without deleting all of my saves. What is part of this update that takes up so much space?

  • MapleMooseMan's avatar
    MapleMooseMan
    3 years ago

    That's ridiculous. The game itself takes 19gb of space, an update should be much less. We'll lose all our game data if we need to uninstall and redownload sims. 

  • NevaehReynolds's avatar
    NevaehReynolds
    3 years ago

    I agree I’m having the same issue I’ve been trying to clear storage on my computer for a week now and I can’t clear more than 627.19MB and I’ve deleted everything I possibly could I think they should fix it I didn’t pay for a game just to not be able to play it 

  • KenyaJR's avatar
    KenyaJR
    3 years ago

    If it were the Origin app, this wouldn't have been an issue. The Origin app only required the same amount of space for the update and that was it. Why is it that we are always having problems with EA and the app?

  • D3vilish_S0ul's avatar
    D3vilish_S0ul
    3 years ago

    Yea this also just happened to me. It also wouldn't make sense if it was a legit update that was happening at different times for all sims users. I literally was just playing the Sims 10 minutes ago, I quit the game to fix my mods, and the next thing you know EA is asking for space LARGER than the game itself for an absurd update. Like, usually Sims updates take 5-10 minutes and only take up a couple 100 MB, not 20 GB. It's like I'm reinstalling the game all over again.

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