Spore can only be installed in Chinese, Spore Sweet & Creepy not in my Library!

Hello dear Supporters,

Spore and all its DLCs were activated on my Origin Account.

When the Origin Client was replaced with the EA App, the Spore Galactic Adventures and the Creature Editor remained in my Library but the main Game Spore and the DLC Sweet & Creepy dissappeared.

So I thought that maybe it needs reactivation so I typed the codes trying to add them but coudln't because the codes were already activated from the first time I activated them on the Origin Client years ago.

So I thought I'll finally take care of it now that I would like to play Spore again and contacted the support.

At first I talked with Akshay S. and after that with Utkarsh P.

I've send new taken Pictures of the physical CDs and the Booklets back with the codes and send them in.

Akshay S. checked everything and activated my Spore Game again as also the Sweet & Creepy DLC.

However, even after I cleared the Cache, signed out of the APP, restarted the PC and signed in on the APP, the Sweet & Creepy DLC won't show up in my Library, while the Main Game showed up but can only be installed in Chinese (not letting me pick any other language).

Since everything we tried didn't worked and the problem remains, Utkarsh P. told me to write in this forum so you can help me with the problem.

I took some screenshots so you can see aswell.

In the first one you can see that only Chinese is selectable.

In the second that only the Galactic Adventures DLC shows up, the Sweet & Creepy doesn't.

The Ticket ID is 197130998

Thanks a lot in advance!

Sincerely

Toni