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121 Replies
No change. It might help if installing the app to the same drive as the games was possible. It might not, I don't know.
- EA_Shepard2 years ago
Community Manager
@Wulfypants42 @F4celessK1ng When you tried the steps I posted yesterday, did anything change at all? Any different errors, crashes, or anything happens?
Same thing happening.
No error, No start.- EA_Shepard2 years ago
Community Manager
@F4celessK1ng Okay, I updated the team and let them know that the steps they provided had not worked for everyone.
That's all I can ask for at this point, I feel we're out of options. Thanks for troubleshooting.
Unless you come back to us with a new fix, or an update to the EA App fixes it, I'll just have to tough out using a new Windows user to play Dragon Age, but at least I can play it.You need to whitelist the games folder to your antivirus program since they seem to get jumpy when it comes to DA Inquisition Launching. (something to do with keep I think)
The problem is obviously specific to Dragon Age Inquisition, since I currently have installed (and I'm able to launch and play) all these games on steam:
Mass Effect Legendary Edition
Mass Effect Andromeda
Lost in Random
But when I try to launch Dragon Age Inquisition, EA App opens and then closes, and the game doesn't launch.- @Nyakuya did that for me but on origin add it to your Virus Protections whitelist which ignores it and allows it to launch.
- EA_Shepard2 years ago
Community Manager
@F4celessK1ng I get it. These are some of my favorite games which is why I love supporting them. From what others have said though, there are a few issues here
The new Windows account works - so either permissions-based or a registry issue.Whitelist game (or folder) - permission-based or security-based like antivirus.
When see these errors I always start with those troubleshooting steps as some work but at the same time, other steps work for other players.
If my antivirus was blocking the game, it would let me know (as it always does when it blocks something). It is not my antivirus.
I use kaspersky by the way.