Stuck on 2% 'preparing' while downloading

evinxe 

1. Press the Windows key and "R" at the same time.  
2. Enter or copy and paste "%temp%" (without the quotation marks) in the new window > press "ENTER”.  
3. Now Windows Explorer should take you to the “C:\Users\>Yoursername<\AppData\Local\Temp" folder.
4. Delete all files and folders in this folder.  
   (If some files or folders cannot be deleted, restart the PC and try again).  

Then:  

1. Make sure that EA app and Steam are closed.  
2. Go here and download "Revo Uninstaller". (The Freeware version, Portable version also works.)  
3. Run "Revo" > Uninstall EA app. (All games remain installed!)
4. At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advanced" > Browse.  
5. If "Remaining registration contracts were found" is displayed > Select all > Delete > Next.
6. If "Remaining data and folders" is displayed > Select all (make sure that the "Origin Games" or “EA Games” folder is not in the list.) > Delete.  
7. Restart the PC.  
8. Download EA app from here. (Even if you already have the exe.)  
9. Run the "EAappInstaller.exe" as administrator. (Right-click on the "EAappInstaller.exe" > Run as administrator).  
10. Right-click on the "EAapp.exe" shortcut on the desktop > Run as administrator.  
11. Test the download.