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I've followed every forum tutorial and reddit post that I could find r...","body@stringLength":"896","rawBody":"

I've just bought Mass Effect: Legendary Edition and have been trying to download it for the past god knows how long to no avail. I've followed every forum tutorial and reddit post that I could find relating to this problem — and it's still stuck looping 'preparing' on 2%.

I've cleared the app cache through app recovery, ended the EA Background task in Task Manager, signed out and back in, restarted my computer, deleted my temp files, running the app as admin, cancelled the download in-app (where it then stays stuck in a cancelling loop), tried downloading the game on another drive (still got stuck), and more (even re-installed the app via the website after it originally downloaded through Epic)

I know it's not a problem with my SSD or my internet since I was easily able to download another game the day before through Steam without any issues. What do I even do now?

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I was hoping for an easy dumb fix like I’m pressing the wrong button or something

","body@stringLength":"88","rawBody":"

I was hoping for an easy dumb fix like I’m pressing the wrong button or something

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evinxe

Press the Windows key and \"R\" at the same time.
Enter or copy and paste \"%temp%\" (without the quotation marks) in the new window > press \"ENTER”.
Now Windows Explorer should take you to the “C:\\Users\\>Yoursername<\\AppData\\Local\\Temp\" folder.
Delete all files and folders in this folder.
(If some files or folders cannot be deleted, restart the PC and try again).

Then:

Make sure that EA app and Steam are closed.
Go here and download \"Revo Uninstaller\". (The Freeware version, Portable version also works.)
Run \"Revo\" > Uninstall EA app. (All games remain installed!)
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select \"Advanced\" > Browse.
If \"Remaining registration contracts were found\" is displayed > Select all > Delete > Next.
If \"Remaining data and folders\" is displayed > Select all (make sure that the \"Origin Games\" or “EA Games” folder is not in the list.) > Delete.
Restart the PC.
Download EA app from here. (Even if you already have the exe.)
Run the \"EAappInstaller.exe\" as administrator. (Right-click on the \"EAappInstaller.exe\" > Run as administrator).
Right-click on the \"EAapp.exe\" shortcut on the desktop > Run as administrator.
Test the download.

","body@stringLength":"2277","rawBody":"

Press the Windows key and \"R\" at the same time.
Enter or copy and paste \"%temp%\" (without the quotation marks) in the new window > press \"ENTER”.
Now Windows Explorer should take you to the “C:\\Users\\>Yoursername<\\AppData\\Local\\Temp\" folder.
Delete all files and folders in this folder.
(If some files or folders cannot be deleted, restart the PC and try again).

Then:

Make sure that EA app and Steam are closed.
Go here and download \"Revo Uninstaller\". (The Freeware version, Portable version also works.)
Run \"Revo\" > Uninstall EA app. (All games remain installed!)
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select \"Advanced\" > Browse.
If \"Remaining registration contracts were found\" is displayed > Select all > Delete > Next.
If \"Remaining data and folders\" is displayed > Select all (make sure that the \"Origin Games\" or “EA Games” folder is not in the list.) > Delete.
Restart the PC.
Download EA app from here. (Even if you already have the exe.)
Run the \"EAappInstaller.exe\" as administrator. (Right-click on the \"EAappInstaller.exe\" > Run as administrator).
Right-click on the \"EAapp.exe\" shortcut on the desktop > Run as administrator.
Test the download.

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Stuck on 2% 'preparing' while downloading","moderationData":{"__ref":"ModerationData:moderation_data:12069398"},"body":"

Bunnychi20

I am afraid that, if you have enough space on your hard drive, there is no easy fix here.

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I am afraid that, if you have enough space on your hard drive, there is no easy fix here.

tried this, didn't work

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tried this, didn't work

extra note: Tried downloading on my other laptop, originally did work, but it didn't run well so i decided id just deleted. As a test, I tried re downloading, and i was met with the same problem again. By the way, I have downloaded F1 24 on the main PC before, so now im wondering if its a problem with maybe the game not uninstalling completely and then not being able to re install?

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