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squeezyballgal's avatar
11 months ago
Solved

Suddenly Can't Access Older Origin Games

I noticed today that I can't access any of my older games. A few of these games I bought quite recently. I'm getting sent to what I think it a very old site asking me to provide my origin password an...
  • EA_cuervo's avatar
    11 months ago

    Hey there,

    I'm sorry to hear you're unable to access some of your games. Could you please let us know which games you encountered this issue in? 

    Deleting the licenses folder usually helps with that. 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    I hope this helps! 

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