Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Other (Please Describe)Please describe Can't log inWhen did this happen? (dd.mm.yy hh:mm) 10.12.2022Summarize your bug When I launch the EA App I get an error saying Temporarily lost connection. I've added the launcher to my firewall, I've tried reinstalling the app and I've tried restarting my PC.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? launch the appWhat happens when the bug occurs? can't log inWhat do you expect to see? being able to play the games I BOUGHT and OWNWhen installing the EA App I can't choose where it's installed, it'll always install in the default folder.After waiting for a few minutes after launching the app, the error messages turns into the second screen, which still doesn't allow me to sign in.

Experienced exactly the same problem just now, and it looks just like in your screenshots too. Am using Steam with an EA account linked via Steam and am trying to play Battlefield 4/V/1. Checked with a friend (different account, different machine, but same router) and the same problem there as well. Yesterday it worked perfectly fine.Is there some kind of outage going on? What the **** EA.

maybe help with some solution when i was using origin everithing worked fine until that force install of ea app i cannot play the game !!! useless company only charging money

Completely agree with you. Yesterday I was forced to migrate to EA app from a perfectly fine Origin and since then I can't access my games that I own. Just because the app 'temporarily lost connection'. Seriously... All other launchers are working as it is, except this one. I have tried all the solution aside from reinstalling windows (duh) and uninstalling my antivirus.

My report id is e683ed8f-e42f-4e86-9324-32d. I tried log-in yesterday, about 7 hrs ago. [CM - removed attached file]

I've been in touch with 3 people from EA help, all of them offering solutions which solved nothing. The last person said there was an internal issue, but he also said it'd be solved within 90 minutes, which have long since passed. The error still persists.

Temporarily lost connection when logging in to the EA App

18 Replies

HeinrichHeadcra
3 years ago
Experienced exactly the same problem just now, and it looks just like in your screenshots too. Am using Steam with an EA account linked via Steam and am trying to play Battlefield 4/V/1. Checked with a friend (different account, different machine, but same router) and the same problem there as well. Yesterday it worked perfectly fine.
Is there some kind of outage going on? What the **** EA.
PriestWiz
3 years ago
I've been in touch with 3 people from EA help, all of them offering solutions which solved nothing. The last person said there was an internal issue, but he also said it'd be solved within 90 minutes, which have long since passed. The error still persists.
juiixii
3 years ago
I had the same issue and tried firewall etc but what worked for me is -
Updated my laptop to windows 11 (Didn't do much)
Connected my laptop to my mobile hotspot - EA app gained connection. I believe it may be due to my mobile hotspot being WI-FI 6/WPA3 compatible? Not really sure as I don't even know what means lol but it popped up when I connected.. I then reconnected to my wifi and works fine
OskooI_007
Seasoned Ace
3 years ago
Hopefully someone can help you.
MSNFernandes
3 years ago
Well I tried that and didn't work for me. In fact, it ruined my PC. I work from home and can't open my work app anymore since I did that, now it also has a connection problem!! EA is basically ruining my PC and now my work too!
EA_Leeuw
Community Manager
3 years ago
Hi @PriestWiz,

When installing the EA App I can't choose where it's installed, it'll always install in the default folder.

This is working as intended as the EA app doesn't support the feature to choose a different install location.

It looks like your EA app install is corrupted or something else that is installed on your PC is blocking the EA app from working as intended.

May I ask what kind of Antivirus you have installed on your PC?
SKRIPPABAE
New Rookie
3 years ago
@juiixii This worked for me, thank you!
fewfkhffpd5
3 years ago
şunu çözün lütfen çözemiyorsanız 1 haftadır oynayamıyoırum oyunu yoksa paramı iade edin
EA_Leeuw
Community Manager
3 years ago
@fewfkhffpd5,

At the moment, the following languages are supported on Answers HQ:

English

Deutsch

Español

Français

Русский форум

Português

Jezyk polski

Italian

Nederlands

Feel free to repost it in any of the aforementioned languages.

Thanks.
KOZAK351798
3 years ago
maybe help with some solution when i was using origin everithing worked fine until that force install of ea app i cannot play the game !!! useless company only charging money