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Twice_LikeyTzuyu's avatar
Twice_LikeyTzuyu
Rising Newcomer
3 days ago
Solved

The currently connected email has been deleted

Hello, my problem is that the email address linked to my EA app has been deleted, so I can't receive the two-factor authentication code. I tried linking my phone number, but I can't receive the code. Can you help me change my linked email address? It's definitely my account. I would appreciate your help.

4 Replies

  • I have found no solution for receiving a verification code. I can't do anything to my account or change anything or even install some games because I have to verify my email with a verification code,  2FA needs verification, change password needs verification, link discord needs verification, want to add another email or phone needs verification, THE CODE DOES NOT GET SENT TO MY EMAIL. There is no EA help contact anymore, I don't know what to do; I've had this account since my time in the military in 2015. 

  • hawkzheng's avatar
    hawkzheng
    Rising Newcomer
    3 days ago

    What the heck are you customer support doing EA???? I cannot log in with my EA account because I CANNOT RECEIVE THAT EMAIL. I cannot reach the customer support or chat with a real person without log in with my EA account. So I registered a new account and open the customer support page try to reach you guys, I selected the topic, described my case, guess what? when I submitted my cases, it was rejected and the website shows that : This issue isn't supported by advisors .How can I 他妈 retrieve my own EA account??? Please help me!

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