Forum Discussion

2 years ago

Solved

The Game Doesn't Appear in My Library

I purchased the game on November 28, 2023, but as of December 10, 2023, I stopped playing the game and noticed that it was deleted from my library. I would be happy if you could help me with this.

bug

mac

EA_Solaire
2 years ago
@tevfikbayram4

I'd recommend you contact the live support team so they can review your account and billing information a bit further to see what's going on with your game- here on AHQ, we don't have access to your specific account details to take a look.

You can reach out to live support for more assistance on this by submitting a help request here.

16 Replies

tevfikbayram4
2 years ago
Even though you are a big company, it makes me sad that you don't care about such small issues.
EA_Solaire
Community Manager
2 years ago
@tevfikbayram4

Did you contact live support about this? We do not have your account information here on the forums to look into this with you- you'll need to reach out to the live support team.
tevfikbayram4
2 years ago
In order for me to go to live support, the location must be there, but it is not available.
EA_Solaire
Community Manager
2 years ago
@tevfikbayram4

Please attach a screenshot of what you see on the help site when you try to submit your request.
tevfikbayram4
2 years ago
I guess I can't do it, can you send me the link of the place you mentioned?
tevfikbayram4
2 years ago
I published a report, I think that's what you're saying.