Forum Discussion

xitvemale2025

Seasoned Newcomer

20 days ago

The problem with the EA app to access the game

I am having a persistent issue with launching Star Wars Jedi: Survivor on PC through the EA App. Every time I try to start the game, I receive the error message: “Try resetting your password and rest...

EA 2569-05-04 19-36-13.mp41.9 MB

bug

technical issues

EA_mplsnow

Community Manager

4 days ago

Hey xitvemale2025,

Thanks for taking the time to share the troubleshooting steps you've taken so far.

Just to confirm, are you changing the password of the EA account you own and have been playing the game on, or another EA account? It'd be worth logging in on the EA App with the account that has Star Wars: Jedi Survivor in its library and with the right connected accounts to double-check.

Let us know how it goes, thanks!