The Sims 4 Disconnecting Internet

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 14/01/2023 15:13Summarize your bug Whenever I'm launching up The Sims 4 via the EA App, it seems to either make my internet connection drastically lower, or disconnect it altogether. Once I close out of the Sims 4 game, my internet is restored.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Launch The Sims 4 via the EA App, and test your internet connectivity.What happens when the bug occurs? My internet intermittently disconnects, and I cannot access the Gallery on The Sims 4.What do you expect to see? The internet to be functioning as it should be, with access to the Gallery on The Sims 4.‌It seems that every time I launch The Sims 4 via the EA App, my internet speed dips drastically, or disconnects altogether. I have tried allowing the game via the Firewall on my designated antivirus app, and have attempted to run the game with the Firewall disabled (temporarily to test). This prevents me from using functions such as the Gallery.

puzzlezaddict · Answer

@Tylky&nbsp; Does this happen if you use Origin?&nbsp; Many of us, although not everyone, can still install and launch Origin, so please try it out:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

Let me know either way.

And please also let me know whether putting the EA App into offline mode fixes the internet issue.&nbsp; You might still not be able to use the Gallery, but I just want to know whether your computer's connection is affected in general.

tylky · Answer

Hi there,I was successful in being able to install Origin, and launch The Sims 4 from Origin. However, when I attempted to access the Gallery, it was unsuccessful in connecting.&nbsp;I have put the EA app into Offline Mode, and my internet connectivity is relatively stronger when playing the game in that mode.I'm concluding that playing The Sims 4 in Online Mode is having a big impact on my internet connectivity, regardless of the launcher.Thanks again.&nbsp;

puzzlezaddict · Answer

@Tylky&nbsp; Does your computer have wifi, and if so, do you see the same problem if you connect to your phone as a mobile hotspot?&nbsp; Make sure it's using data, not your home wifi, since the point is to test a different network.

michlyntyres · Answer

I have the same issue, even if I launch he game outside of the EA app.&nbsp; I can be playing for 4 or 5 minutes and then the internet goes.&nbsp; It is knocking the driver out, and I have to re-install it, along with the wifi connection.&nbsp; No other site gives me this problem, I can be on Facebook, You Tube, or just searching on the web for information.&nbsp; This has only been happening for about two or three weeks.&nbsp; Another thing which has happened around the same time, is when i repair the game.&nbsp; I like to do it before I start to play, it gets to about three quarters of the way through the repair, then stops.&nbsp; It says it is&nbsp; still repairing, but I can sit for 5 or even 10 minutes and nothing happens.&nbsp; I turn off the computer and reboot and lo and behold the repair is working again.&nbsp; Am really fed up with all the bugs and now this, the gallery is unobtainable, and when I come out of the game I have to jump through hoops to get the internet to work, reinstall my driver and wifi adapter.&nbsp; Come on AE, please sort this out.&nbsp; I will not be buying any more packs or extensions until it is.

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