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ThirteenCatz's avatar
ThirteenCatz
Rising Hotshot
2 years ago
Solved

The Sims 4 "Gnome On The Go" Bonus Content not showing in Manange Add-Ons

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 50188bdb-9bfc-4666-9503-314184642ca5
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Not showing content I own in the Manaage Add-Ons Tab for The Sims 4
When did this happen? (dd.mm.yy hh:mm) 02/08/2023
Summarize your bug The Sims 4 "Gnome On The Go" Bonus Content not showing in my Manange Add-Ons tab, even though I own it from the pre-order of the Cottage Living Expansion Pack, and it shows in my game. Is this normal?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure?
What happens when the bug occurs? Does not show some content I own.
What do you expect to see? a fix please 🙂

The Sims 4 "Gnome On The Go" Bonus Content not showing in my Manange Add-Ons tab, even though I own it from the pre-order of the Cottage Living Expansion Pack, and it shows in my game. Is this normal? I also notice things like Grims Ghoulish Guitar bonus, and The Family Portrait bonus are not showing in Manage Add-Ons, yet they are in fact in my game. On Orgin I could see these things in my library just fine...

  • Hi there @ThirteenCatz,

    You won't see the bonus content for Gnome on the Go, Grimes Ghoulish Guitar or the Family Portrait under Manage Add-ons in the EA app, but that content will still be available in-game if you own it. 

    If this content does go missing in-game for you though, please get in contact with the live support team here so they can review your account details with you and investigate further.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @ThirteenCatz,

    You won't see the bonus content for Gnome on the Go, Grimes Ghoulish Guitar or the Family Portrait under Manage Add-ons in the EA app, but that content will still be available in-game if you own it. 

    If this content does go missing in-game for you though, please get in contact with the live support team here so they can review your account details with you and investigate further.

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