Forum Discussion

Sylmos's avatar
Sylmos
New Vanguard
3 years ago

The Sims 4 Standard Edition instead of Digital Deluxe Edition on EA App.

The EA app shows that I own The Sims 4 Standard Edition while I have The Sims 4 Deluxe Edition. I purchased The Sims 4 Digital Deluxe Edition on release. Origin shows the correct version of this game...
bug
mac
pc
DLishSims's avatar
DLishSims
3 years ago

 I just switched to the new app and I'm having this issue as well. It's very upsetting to me as I did get the collector's edition prerelease so I feel like the new app is erasing my fandom. Feeling v unappreciated by ea as a loyal follower of the franchise.

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all,

In the EA App in your game library, if you click The Sims 4 game tile, and go to Manage Game-> Manage Add-Ons, are you seeing all your digital deluxe content, like Up All Night and Life of the Party? 

  • henuzee's avatar
    henuzee
    3 years ago

    Battling with the same problem, i'm not seeing any deluxe content in the add-on manager

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @henuzee 

      Do you currently have the CAS demo installed as well? If so, please try the steps here. 

      • henuzee's avatar
        henuzee
        3 years ago

        No i don't, i checked and it shows all the DD edition stuff in game so i can use it but for some reason it doesn't show it in the ea app. I got worried when i came back from my small sims hiatus that it had deleted the DD since origin showed it completely fine before.

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