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Sylmos's avatar
Sylmos
Seasoned Vanguard
4 years ago

The Sims 4 Standard Edition instead of Digital Deluxe Edition on EA App.

The EA app shows that I own The Sims 4 Standard Edition while I have The Sims 4 Deluxe Edition. I purchased The Sims 4 Digital Deluxe Edition on release. Origin shows the correct version of this game...
bug
mac
pc
simminchillin's avatar
simminchillin
Seasoned Veteran
3 years ago

@Krogan_PaulN7 I can confirm that explaining the situation to a live support specialist worked. I had to explain that the situation had nothing to do with corrupt cache (I had done the app recovery and other things to confirm it). If they can see in their system that you actually own the better edition, they will make EA App show it.

Krogan_PaulN7's avatar
Krogan_PaulN7
3 years ago

Good to hear it has helped and that you got an advisor that understood.

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