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tolkyyn's avatar
tolkyyn
4 years ago

The truth seems to be EA has NO support for my game

There is no support from EA.  I have looked at every post where someone says they can't get Jedi Fallen Order to launch, and no support people have replied to any of them, only other players trying t...
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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago
Could you try to make a new windows account with admin rights and then try inställning the game using EA app @tolkyyn,

/Atic
tolkyyn's avatar
tolkyyn
4 years ago

Since this is a brand new computer, and I installed this on the second day I had it, it actually was a "new user account," as far as this computer is concerned.  Would making another account actually be necessary?

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Sorry for the delay. Could be possible but most like not. @tolkyyn

    Was the machine pre built or did you build it your self, did it come with any pre installed programs, anti virus etc?

    /Atic
  • tolkyyn's avatar
    tolkyyn
    4 years ago

    It's an alienware, new, PC.  It came with the normal software, Windows 11 etc.  I have successfully installed all my other games, this is the only one that refuses to be installed.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Did other EA games get installed? @tolkyyn

    /Atic
  • tolkyyn's avatar
    tolkyyn
    4 years ago

    Well, if SWTOR counts, yes, otherwise I haven't tried to install others.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Hi @tolkyyn, swtor use a bit of a different system, could you try with APEX as an example also its free to play.

    /Atic

  • tolkyyn's avatar
    tolkyyn
    4 years ago

    @EA_Atic   I don't understand what you mean by "Try with APEX." Is that something you want me to download?  Thank you for still trying to help me.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    Correct, downloading APEX legends you should be able to search for it in the EA app and add it to the account. @tolkyyn,

    /Atic
  • tolkyyn's avatar
    tolkyyn
    3 years ago

    @EA_Atic  I don't understand at all.  What is APEX Legends?  I already have the EA app.  How does that help me run Jedi? Where do I get APEX?

  • tolkyyn's avatar
    tolkyyn
    3 years ago

    @EA_Atic  I had deleted the game and EA launcher app and today I downloaded the EA app which had a new appearance, so I downloaded JFO again and NOW it works!  Thank you for hanging in there with me. I'm so happy to have it back!

  • tolkyyn's avatar
    tolkyyn
    3 years ago

    Now I'm really upset.  Today EA can't launch JFO.  I'm attaching the message I get.  Why is this happeneing?

  • tolkyyn's avatar
    tolkyyn
    3 years ago

    I'm looking at APEX Legends and I don't want to play that game.  I really don't understand why you want me to download it and waste space on my HD.  Please explain how this helps.

  • Arjento1's avatar
    Arjento1
    3 years ago

    don't know if will help but I uninstalled the EA app and re installed it now don't get that error but get another one that says. There is a problem with your games setup please reinstall game

    and reinstalled game to same thing sad they've known these issues for years and not had them fixed by now but sad players help more than EA tech support does

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