Community Manager
MAC User
I bought Get to Work, Toddler Stuff, and Outdoor Retreat. Everytime I try to download them I get this error (pictured below). I bought other stuff packs after trying to download them and they have worked. It is just these three. I have cleared the cache, uninstalled and reinstalled EA and the game, restarted the app, restarted my laptop, probably more stuff I don’t even remember. i tried contacting EA Support twice, they are useless. Neither case got resolved and I’m currently trying to contact them again. I paid for those extra content packs and can’t even play with them. Also it’s not a space issue on my MAC, I’ve already checked.
I was playing earlier with updated mods only, and game was fine. I logged out of the game for a few minutes to restart my computer and when I tried to log in now I'm getting this error message and my game won't load. I clicked on "repair" and tried to log in again and still - game won't load. Does anyone know why?
I'm not clear on if you're seeing this message after the EA app opens, or if the app itself isn't opening. Here is a link to an EA Help thread that might help you clear the app's cache, which I think may fix your issue: How to clear your cache to fix your game download or upload
Note there are two suggestions, one for clearing cache if the app is opening and the second method if it is not. This is contingent for you being on a windows PC. If you're on a MAC, I don't know anything about them and suggest you look in the Mac Technical Issues forum to see if there is guidance available.
Okay so I cleared the cache on the EA app and it still not working. I still get the same message :( I cannot load / open the game
I'm not sure what to suggest if that did not work. There is this thread in the PC Technical forum but it looks to be more for steps for a slightly different error: [CURRENT ISSUE] Sims 4 Failed to Launch Game | EA Forums - 12561664 You might be better off to post in that forum for help. I would suggest you attach a dxdiag for your computer to your report so whoever views it can see if there might be any indication of a computer problem. There are instructions as to how to do the dxdiag at the bottom of the referenced thread. I'm sorry it wasn't as simple as clearing the app cache.
I'll go through it - thanks. The EA app opens, but when I try to launch the SIMS4 game it gives me that error message.
