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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @ferbiej33, 

I know this has been frustrating to deal with. I just wanted to reach out and see if you're able to give this another shot when you've got the chance. We think we might have been able to get this sorted out for you. If you're still having any trouble please let me know. 

I appreciate you bearing with us while we're working on getting this fixed, and I apologize for the trouble this has caused for you. 

ferbiej33's avatar
ferbiej33
2 years ago

@EA_Kent 

hello, I'm willing to give it one more try. I'm only free until 5 est today and all day tomorrow

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ferbiej33 

    Thank you! Please try installing The Sims 4 one more time whenever you're able. Let me know how it goes once you've had the chance to give it a shot. 

    • ferbiej33's avatar
      ferbiej33
      2 years ago

      @EA_Kent its downloading, what did you do magic man. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @ferbiej33 

        Thank you for letting me know! 

        I'm glad to hear it's working for you now. Thanks again for bearing with us while we've been working on getting this fixed. 

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