Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
5ae36259609d865's avatar
5ae36259609d865
12 months ago

I'm a member of EA play. I've tried everything. It's giving me a download error. ''there's a problem with your download'' I don't know why. 

Pitchyblack's avatar
Pitchyblack
12 months ago

I also have exactly same problem. It is definitely problme of ea app.I bought Game pass on xbox, and link XBOX to EA app, and try to download Battle field V but it giving me a download error same as you.

The wired thing is only the Apex Legend can downloadable which is in my library. So i tired to download other free to play app like sims4, but i can not add sims4 to my library too. I think the whole system in ea app is broken. EA app maybe check the library to download the game. I guess If the game you want to download is in the library, ea allows to download.

So currently "add to library" system is totally broken, in other words, you can't fix the "download error" problem untill EA support team notice this issue and Give us a new patch of ea app.

  • Pitchyblack's avatar
    Pitchyblack
    12 months ago
    @Pitchyblack After conducting few experiment in my other ea account, I'm pretty sure this is problem comes from add to library function. In my other account has a battlefield 1 in the library and able to download it. Other games like "need for speed","Medal of honor", "Sims4" which is int my library also downloadable. Many users suffering from solving the download error. Hope this thread save your time. All we can do is just sit here and wait for an update.(P.S i spent almost 5 hours to fix the problem I try everything on Internet, but none of them working ,so anyone who see my thread plz don't waste your time.)

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,675 PostsLatest Activity: 2 years ago