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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
X__TheGroke__X's avatar
X__TheGroke__X
11 months ago

Hi,

My Sims 4 uninstalled itself and since then I couldn't install them back. When I try to install my game it's always preparing and then error. I tried everything, I even downloaded my Windows system again. I need help, please.

Fristo's avatar
Fristo
11 months ago
@X__TheGroke__X I'm experiencing the same issue since today. Haven't played the game for 2 weeks then I opened EA App and The Sims 4 was missing even though the files were still on disk. Now I cannot install it again after removing manually. I tried everything including reinstalling EA App, changing download paths and disks and changing windows user.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi @X__TheGroke__X & @Fristo 

    What's the exact error message you're seeing, can you attach a screenshot to your post for me please? 

    • X__TheGroke__X's avatar
      X__TheGroke__X
      11 months ago

      I solved the problem. I bought an ea play subscription and the errors disappeared, I downloaded The SIms 4 and all the packs... Damn, do we really have to pay for a game that we already spent over $600 on? Ridiculous...

    • Fristo's avatar
      Fristo
      11 months ago

      @EA_Solaire for me the problem still persists

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