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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

"There's a problem with your download"/"Something went wrong" EA app Error - '24

Hey everyone, We've noticed some of you are still running into the "There's a problem with your download" or "Something went wrong" error in the EA app while downloading or installing games or DLC...
bug
mac
pc
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hi all,

Please make sure to double-check the error that you're getting and ONLY reply in this thread if you're getting the "There's a problem with your download" or "Something went wrong" error in EA app, no other error. If you're getting this error, please provide the requested data on page 1 of this thread.

If you're getting a different error, please either reply to a recent thread that is about your specific error, or create a new one.

Thank you.

minichimpnator's avatar
minichimpnator
2 years ago

Issue downloading Sim City after purchase

EA app Error Reporter ID: d91084f1-a866-446f-b9f6-9189ed7b5782

How do you own the game (via EA app, Steam, Epic, EA Play, XGPU, etc.): EA App

Are you playing on a Windows PC or Mac: Windows

If Windows, what Windows version are you using (click here on how to see this): 10.0.22631

Timestamp when the issue first occurred (date/time): june 9th 3pm 

What is the current version of your EA app : 13.220.0.5733 hotfix 33cdc64701

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